Sky Go App Error Code PFE 9010

[tbongoman]

Interested to know if anyone's had this issue occur to them.

I have the Sky Go App (latest version) running on my Mac. Downloaded a few programmes to watch on a flight, everything worked fine on the way out. On the return flight, which was only 24 hours after the outbound flight, none of the unwatched downloaded programmes would play with the error "This download has expired and is not available to watch. Code PFE 9010".

Once I got home and my Mac was connected to wifi, I tried the same downloaded programmes and this time they worked fine.

Any ideas??

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update – Thanks for chatting to us tbongoman. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂 

[DiamondGeeza]

16 November 2023
I have just encountered this error on my HP laptop, running latest version of the SkyGO app.
All offline viewing has been fine when on holidays over the last 2 years; now, none of my dowloaded Series 3 ["Elementary"] willrun, and yet downloaded viewing is available to me until 3rd December.

When I click any episode I want to view, I get the usual "This program will be deleted from your device in 48 hours after you start viewing..." and I click OK.

Then the error message displays  ["This download has expired and is not available to watch. Code PFE 9010"]  when - clearly - I'm well within the validity of the download's ability to be viewed.

Infuriating isn't the half of it!

[SarahB-Harries]

I also received this error mid-way through my flight! This is indeed infuriating. I am running windows 11. My book supply is running low and there are still a few films I would like to watch but cannot now. 

Please can someone look into this as the issue is clearly affecting a number of people. 

[DiamondGeeza]

Hi @SarahB-Harries

Yes, we're now missing out on part of the promised package that we are paying for.

A big thing is made of our subscription's allowing us to be able to view downloaded programmes off-line, but that part of the service is clearly not being delivered.

[SarahB-Harries]

I'll be taking it up with Sky upon our return. Bizarrely my son isn't having issues are truly hope it doesn't affect him either as our return flight home could otherwise be an utter nightmare!

[KR23]

I have the same issue and also encountered it on a flight a couple of days ago. Everything worked fine while I was on my trip!

[judouk]

Exactly the same issue

I was watching an episode when the food on the flight turned up. Put the laptop to one side whilst I ate and then came back to get just this error message

One of the downloads were due to expire tomorrow evening; the other episode (that I hadnt started to watch) was valid through July but both are now saying that theyve expired

I _think_ the app may have a problem with a timezone change as the only difference I can think of is that I was watching the episode and then enabled wifi; connected to the free service on BA and messaged home

When I came back, this happened