Sky Go App Crashing on Installation

[Jrfc]

Hi, I’m having a problem with Sky Go on my Windows 11 laptop.

Sky Go version: 26.2.3.0
Windows: Windows 11 Home, version 25H2
OS build: 26200.7462
System: 64-bit Windows, x64-based processor

Sky Go installs successfully and launches, but after selecting my cookie preferences it closes automatically after approximately 6–8 seconds.

Windows Event Viewer records:

• Faulting application: Sky Go.exe
• Version: 26.2.3.0
• Faulting module: unknown
• Exception code: 0xc0000005
• Fault offset: 0x00000000

I have already:

• Reinstalled Sky Go from a fresh download.
• Cleared/renamed the Sky Go user-data folder so it created a fresh profile.
• Confirmed the crash still occurs.
• Tried running Sky Go without administrator privileges; this changed the behaviour slightly (it displayed a blue Sky screen for about 10 seconds before closing) but did not resolve the problem.
• Confirmed the laptop is x64, not ARM.
• Checked Windows Security and Event Viewer.

The Sky Go executable is located at:
C:\Users[username]\AppData\Roaming\Sky\Sky Go\Sky Go.exe

Could you please advise whether Sky Go 26.2.3.0 has a known compatibility issue with Windows 11 25H2/build 26200.7462, or provide a current workaround/fixed version?

Thanks.

[Brill+Gill]

Hi @Jrfc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Jrfc]

Hi sadly I was away and didn't see the message so it closed before I could respond, please could you reset it? Thanks

[Amad16]

I'm having the same issues - any solutions? It used to work before 

[rtaylor3800]

how am i supposed to do that