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Discussion topic: Sky GO PC freezing

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This message was authored by: borofanuk

Sky GO PC freezing

During the last few days when sky go is running on a channel the stream is freezing every few seconds. This is using a microsoft surface pro 6 and has been working fine for months. Ive reinstalled the latest build and the pc is running windows 11 with all the updates. 

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This message was authored by: Coley-W95

Re: Sky GO PC freezing

Posted by a Sky employee

Hi @borofanuk Sorry to see that you've been experiencing issues with Sky Go freezing on your Microsoft Surface Pro 6. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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