Sky App showing previous user information

[MichelleKM]

I recently moved my Broadband to Sky.  On downloading the Sky App it is using my previous account number and address from when I used them years ago and says I do not have any products or services with them.  I have tried deleting the App and reinstalling but it still retains the incorrect details as it does when I log in online.  How do I change the account number so when I log into the App or online it displays the correct information?

[caesarome]

Firstly logout or delete the app.

As you left Sky and then returned after being away for a year or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Now use your new ID to loginto the app.