SKY Go subscription

[Dawkins]

Despite having a sky  and sky sports subscription, sky go won't let me watch the football saying I need to upgrade my subscription. 
Any help would be much appreciated. 

[caesarome]

Are you a new customer to Skynor have you returned after being away for 12 months or more ?

[Dawkins]

I have been a customer for 10 years no interruption. 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Dawkins.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help,, please let us know so we can re-escalate this for you. Thanks.