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Discussion topic: SKY Go on Windows just not working

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This message was authored by scps This message was authored by: scps

SKY Go on Windows just not working

I have uninstalled, deleted cache, reset router, reinstalled, - checked that my account has ID (couldn't find an account number) but all the messages/invoices are there. 

 

BUT my sky Go on Windows 10 will not work. 

 

Just opens - checks for updates then says

CONNECTING YOUR APPLICATION 

We're having problems connecting you. Please try again (001).

Try again

 

Repeat - Repeat - Repeat. 

This is getting really frustrating!!! 

 

Any idea????????????     @Skyhelp 

 

@

 

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This message was authored by caesarome This message was authored by: caesarome

Re: SKY Go on Windows just not working

Posted by a Superuser, not a Sky employee. Find out more

I don't know if this helps but another posted this when they had the very same 001 error.

 

This was posted by another member:

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

 

Try Sky Go.

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