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Discussion topic: SKY GO DOWNLOAD

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This message was authored by: ramjam82

SKY GO DOWNLOAD

Sky Go worked perfectly well up until a few weeks ago on my Windows PC

I had to uninstall then reinstall and now get the error message:

Sky Go is not compatiable with Windows 6

Please upgrade to Windows 10, or later

 

I have Windows 11 and all updates are up to date

 

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This message was authored by: caesarome

Re: SKY GO DOWNLOAD

Posted by a Superuser, not a Sky employee. Find out more

@ramjam82 

There are a few things to try:

 

Right click on the desktop Icon

Go into Properties, then Compatibilities, and uncheck Compatibility Mode and then Apply.

 

or

 

Right click on the desktop Icon

Go into Properties, then Compatibilities, and uncheck Compatibility Mode and then Apply.

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This message was authored by: ramjam82

Re: SKY GO DOWNLOAD

Thanks

That got past the Windows 6 error and it doesn't now show this message, but Sky Go does not open and dissappears

This message was authored by: TimmyBGood

Re: SKY GO DOWNLOAD

Posted by a Superuser, not a Sky employee. Find out more

@ramjam82 

 

Does the Windows user account you are running the installer in have local administrator rights?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: ramjam82

Re: SKY GO DOWNLOAD

Hi - I don't think so

This message was authored by: TimmyBGood

Re: SKY GO DOWNLOAD

Posted by a Superuser, not a Sky employee. Find out more

@ramjam82 

 

If you are giving the app installer administrator credentials which belong to another account then it has a nasty habit of installing in the local profile for that other account and not the one currently in use.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: ramjam82

Re: SKY GO DOWNLOAD

Thanks

Is there a way to solve this?  And how has it suddently reverted to this after working previously for years?

 

This message was authored by: TimmyBGood

Re: SKY GO DOWNLOAD

Posted by a Superuser, not a Sky employee. Find out more

@ramjam82 

 

Temporarily giving the user account Administrator status may be a workaround.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Topic Author
This message was authored by: ramjam82

Re: SKY GO DOWNLOAD

How?

 

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