Recorded shows

[Ben1233]

For some reason I can't watch my recorded programs on sky sports darts channel on my sky go app or on my mini box, but all my other recorded programs on other channels I can. 
can anyone help. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Davem7]

I'm having the same problem, can watch all my other recordings on sky go but not the darts

[Ben1233]

I spoke to a member of staff from sky and for me it was because I had recorded the darts on uhd and the mini box, iPhones and iPads don't support ultra HD so all I needed to do was record on hd channel. Now I can watch on mini box and all devices. Hope this helps you to. 

[Davem7]

Thanks for that, I will have a look when I get home.

[Davem7]

That sorted it, didn't realise I was recording in UHD.