Problem downloading to ipad

[Juliesmaddogs]

I am getting a message saying "sorry something has gone wrong. This item has already been downloaded the maximum number of times".  But it hasn't downloaded at all. This is for the first episode in a series. Episodes two and three have downloaded.

Any help gratefully received.

[Lisa-P1987]

Hi there Juliasmaddogs,  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Juliesmaddogs]

I have not had a reply. Any insights, please?

[Mr+Flibbles+86]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Juliesmaddogs]

Really not helpful. You do not offer a live hat function yet seem to expect cusyto wait for several days for replies. Not impressed at all.