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Discussion topic: Paying for Sky Go

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This message was authored by: CassieWyatt

Message posted on ‎02 Jan 2024 01:32 PM

Paying for Sky Go

I've got sky television and it includes sky sports, I can't watch anything on Sky Go. I've just been told on the phone that I need to pay an extra £6 to be able to watch on my phone. This can't be right, can it? 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎02 Jan 2024 01:37 PM

Re: Paying for Sky Go

Posted by a Superuser, not a Sky employee. Find out more

How are you trying  to access Sky Go?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: caesarome

Message posted on ‎02 Jan 2024 01:38 PM

Re: Paying for Sky Go

Posted by a Superuser, not a Sky employee. Find out more

You do not need to pay for Sky Go Extra as you can login to the app with your Sky ID and watch the same channels and content that you can via your Sky box. You will be unable to view your recordings from your Sky Q box as this does requite an extra subscription (multiscreen) but that apart you can use Sky Go to view all other content.

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This message was authored by: CassieWyatt

Message posted on ‎02 Jan 2024 01:49 PM

Re: Paying for Sky Go

On my phone

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This message was authored by: CassieWyatt

Message posted on ‎02 Jan 2024 01:54 PM

Re: Paying for Sky Go

I'm trying to access it on my phone

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This message was authored by: MarkGoldsmith

Message posted on ‎02 Jan 2024 02:11 PM

Re: Paying for Sky Go

Posted by a Superuser, not a Sky employee. Find out more
@CassieWyatt wrote:

I'm trying to access it on my phone

Yeah so in that case you certainly shouldn't be paying the extra £6 for Sky Go extra as you don't need that to watch via mobile.

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This message was authored by: CassieWyatt

Message posted on ‎02 Jan 2024 05:00 PM

Re: Paying for Sky Go

Thank you.  I have rung them and it's all sorted.  You are absolutely right.  

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