PS4 SkyGo Channels 401+402 not working

[Wyes]

Just me? Or are channels 401 and 402 failing to stream on SkyGo on PS4? Working on mobile, but not PS4, just getting endless spinning 'loading' icon. All other channels seem fine.

Cheers, 

Tim

[caesarome]

Have you tried deleting the Sky Go app then installing it again ?

[Wyes]

I have indeed. Also tried installing it onto the main storage rather than extended storage, still no joy  So weird that it's only affecting those two channels!

[Bob127]

I have just tried PS4 and it appears I have the same issue. I have tried reinstalling app and also contacted sky who as usual were no help. It works on other devices but would be good to know if anyone else has fixed this problem.

cheers

[Wyes]

Thanks for confirming it's not just me, Bob127!

And now here's a strange development - I've recently moved over to a Fibre-to-the-home connection through Trooli. I've definitely watched those channels since changing but I thought I'd try my old BT broadband connection instead (which hasn't ceased yet) and bizarrely that works OK! Could it be that some channels stream via different ports and these are blocked by some ISPs? Or something strange like that? A bit beyond my

[Bob127]

It is strange. I have been using the same provider throughout and it has been fine. I Edmonton this has to be a bigger issue as you shouldn't have to go back to your old provider to use. It is just so random that it is only them 2 channels. 

Hopefully someone who is more tech savvy than me will read our posts and have an idea of what else to do. Do Sky also look at these as like I said earlier. Have spoken to them but hopefully they will read these also.

I reckon it affects more people than just me and you. 

I will keep trying and keep you posted 

[Bob127]

It is strange. I have been using the same provider throughout and it has been fine. This has to be a bigger issue as you shouldn't have to go back to your old provider to use. It is just so random that it is only them 2 channels. 

Hopefully someone who is more tech savvy than me will read our posts and have an idea of what else to do. Do Sky also look at these as like I said earlier. Have spoken to them but hopefully they will read these also.

I reckon it affects more people than just me and you. It works fine on the PS5 it just seems the PS4. But the thing is why only them 2 channels?

I will keep trying and keep you posted 

[Bob127]

Hello Caesarome, 

could this be escalated to someone in the sky team if possible? We appreciate your help

[caesarome]

@Bob127 

You can email the apps team at Sky directly about this via this address - apps@sky.uk

[Wyes]

Don't know if anyone from Sky has seen this but it seems fixed today. How's it looking for you @Bob127 ?