Managing devices

[Maggie166]

Suddenly,. although on my account it says that the laptop and ipad are registered, both devices are telling me that they need to be registered and will not allow my access to the programmes.

I  have removed them through manage my devices and then try to watch or download but each time it tells me to register the devices but the account is showing them as registered. 

I am going around in circles here as I cannot watch previous downloaded programmes either as the error is saying that they have expired although not according the the expiry date.

[caesarome · Accepted solution]

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@Maggie166 wrote:

I  have removed them through manage my devices and then try to watch or download but each time it tells me to register the devices but the account is showing them as registered. 

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Give Sky a call about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Maggie166]

Unable to use the phone as I am deaf.  is there a way to contact them using messaging or email.

[caesarome]

@Maggie166 

If you get yourself registered with the accessibility team there are extra contact options for you:

https://www.sky.com/help/articles/contacting-sky-accessibility