0

Discussion topic: Just Keeps loading

Reply
This message was authored by: Tacs

Just Keeps loading

My Sky Go when I open just loads and nothing happens. Been like this for weeks tried installing uninstalling switching off etc

Reply

All Replies

This message was authored by: caesarome

Re: Just Keeps loading

Posted by a Superuser, not a Sky employee. Find out more

What device is the Sky Go app installed on ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Tacs
Level 1 icon
Topic Author
This message was authored by: Tacs

Re: Just Keeps loading

It Is a Macbook air

This message was authored by: caesarome

Re: Just Keeps loading

Posted by a Superuser, not a Sky employee. Find out more

Did you do a complete removal:

 

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Tacs
Level 1 icon
Topic Author
This message was authored by: Tacs

Re: Just Keeps loading

Yes still got the same problem?

Reply