Discussion topic: Issues logging into Skygo after update
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 15 Apr 2023 10:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Issues logging into Skygo after update
I cannot log in to Skygo after console update. The sign in details and password are correct, however it then comes up with a message to accept terms and conditions for Skygo by going to sky.com, which when I go online onto my account there is no option to accept the terms and conditions. Does anyone know how to resolve this? Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 16 Apr 2023 12:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
https://helpforum.sky.com/t5/Sky-Go-Apps/bd-p/skygo
You may find what you are looking for there as this section of the forum is for Broadband
Message posted on 16 Apr 2023 09:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 Apr 2023 10:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
Thanks for escalating this. We’ve sent an invite to chat.
Message posted on 18 Apr 2023 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
We are still looking to help you Natasha03. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
Message posted on 12 May 2023 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
Did you find a solution for this?
Message posted on 24 Jul 2023 08:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Cant log into sky go on ps5
I am trying to log into sky go on a ps5... but it says I need to accept the terms and conditions, went and looked at terms and conditions but there's no box to tick to accept them ... help please
Message posted on 24 Jul 2023 09:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Cant log into sky go on ps5
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Jul 2023 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Cant log into sky go on ps5
Hi there! Thank you for escalating this. We have sent an invite to Colinvhob.
Message posted on 11 Aug 2023 09:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
I am now having the same issue on PS5. Same error message.
Message posted on 11 Aug 2023 09:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Issues logging into Skygo after update
If your issue is about accepting the terms and conditions then another member yesterday had the very same issue so I suggested installing the Sky Go app on another device and they could then do this there which then allowed them to use the app on their console.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page