I have a Samsung Book2go windows 11, SkyGO does not work on it.

[Mikey198444]

I bought a new Samsung Book2GO a couple of months ago and cannot get Sky Go to work on it. 

The WIFI is SKY as is the mobile Internet

It is Windows 11. I have uninstalled and reinstalled many times but nothing is working. PLease can someone assist? seems odd to have bought a Sky device that doesn't work with sky products.

[TimmyBGood]

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@Mikey198444 wrote:

seems odd to have bought a Sky device that doesn't work with sky products.

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That would be Samsung hardware running a Microsoft operating system: it's not a 'Sky device' because Sky was the retailer.  

At what stage is Go failing?

[Mikey198444]

Hi.

It installs but will not load. No error messages of anything. It simply does nothing when you double click to access

Thx