@Me17
Is your Sky Go app linked to a Sky Q box, if it is what happens if you disconnect it via settings in the app ?
If the same happens then for help give Sky support a call:
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
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