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Discussion topic: I can’t get sky go to work. It just says I haven’t got the right package but I have

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This message was authored by: Janet111

I can’t get sky go to work. It just says I haven’t got the right package but I have

I can't get sky go to work.  The message keeps telling me to go to MySky and check my subscription.  I have a sky package but sky go doesn't seem to recognize this

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This message was authored by: caesarome

Re: I can’t get sky go to work. It just says I haven’t got the right package but I have

Posted by a Superuser, not a Sky employee. Find out more

@Janet111 

Try linking your acciuynt to your Sky ID as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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