I can no longer use Sky Go on my MacBook Pro

[Franoko+49]

For the past two months Sky Go hasn't been working on my MacBookPro. I have uninstalled it several times. It appears to download and after it says it is updating it gets stuck on that screen and won't open up. Please could someone help?

[caesarome]

Is your Mac running the latest software for it ?

[Franoko+49]

Yes I believe it is. It updated last month.

[caesarome]

Have you tried this to completely remove the app before you install it again:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[RoniBee]

Has anyone managed to get this to work? I have followed this instruction yet left with the same issue a blue screen with a white play sign in the middle.

[RedBird]

Same for me.  I foolw th instructions, but Sky Go still won't show programmes.  Works perfectly on my iPhone, though.

[tobinater]

Thanks! this works!

[Paulkarchesku]

I paste and copy in go to file and just bleeps 

[MrKot]

I've had problems using Sky Go on my Mac for ages now - always the PFE 9001 error - tried numerous things - eventually got it to work with ExpressVPN which was surprising as VPNs are usually an issue - this got me to realise it was something to do with my network settings - eventually found out that it was to do with my having set my DNS to 1.1.1.1 on the Mac's WiFi - removing this from network settings and letting it default back to my router's DNS (without VPN) solved all my problems - hope this helps folks.