How to watch Hayu on Sky Go without a HD subscription?

[IE3]

Hi all, recently noticed that Hayu content has started to be added to Sky, not through the app but through searching the show title or in the 'on demand' section. I don't have a HD subscription but have the package that gives me Hayu content through Sky. I'm able to download Hayu shows to my Sky box as I can manually change the setting from HD to SD (like I would with Sky content, or any channel where the HD version doesn't come for free like Channel 4 for example). However, when I try to wacth Hayu shows on Sky Go, I am unable to as it automatically tries to watch/download the shows in HD, I get the following error message: 'Sorry, something went wrong. To watch this content, pleas eupgrade your subscription'. I've changed the setting on my actual Sky box for shows to by default download in SD, but still nothing. Any help? Thanks

[arcadeavenger]

Hi @IE3, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[mr.tickle]

---

@IE3 wrote:

Hi all, recently noticed that Hayu content has started to be added to Sky, not through the app but through searching the show title or in the 'on demand' section. I don't have a HD subscription but have the package that gives me Hayu content through Sky.

---

That's not correct sorry. You have the package that will give you Hayu content through Sky in the future when it has launched, which is not yet.

I'm baffled how a text chat would in any way help, as we are all still before the launch date.

Yes, some content has started to be added. Don't expect it to work before the launch date, which has - still - not been announced.

[IE3]

Thank you, will look out for the chat

[IE3]

Hi, you potentially are talking about uk, I'm in Ireland and am able to access Hayu content (not just the 'taste of Hayu' that was earlier available). I don't access it through the Hayu app, but rather through searching the name of the show or by going to the On Demand section on my Sky menu