Discussion topic: Error code

This message was authored by CathyK1 This message was authored by: CathyK1

Error code

Hi, I have an error code: PFE 9027-IH and I don't know what itmeans


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This message was authored by caesarome This message was authored by: caesarome

Re: Error code

Posted by a Superuser, not a Sky employee. Find out more


First thing to try is to go to the settings on the app and turn off the connection to the Sky Q box, if this hasn't fixed it then try a complete uninstall:


Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

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