11 Jan 2024 08:38 PM
Hi,
I have moved into a new property with a new broadband provider, which ironically is Sky Broadband.
i am trying to watch Sky Go via my Xbox Series X and the error code is on my screen if which I have put in the subject line. This has been going on for the last two days and from looking through the forums, this appears to be a common issue.
11 Jan 2024 09:47 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.
12 Jan 2024 08:45 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Rich86.
15 Jan 2024 09:22 AM
Posted by a Sky employeeUpdate-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
No problem. Browse or search to find help, or start a new discussion on Community.
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