Error code DO-0 when trying to download to Mac

[acepilotsmith]

I've just installed Sky Go on my Mac. I can watch live TV fine, but I am constantly getting error code DO-0 when trying to download to computed. OS is up to date, I've tried signing out and back in again, still doesnt work. Wifi connection is fine. Any ideas? 

Thank you 🙂

[caesarome]

If you are trying to download do you have. Sky Go Extra on your account as this is needed before you can do this,

[acepilotsmith]

Thanks for the quick response. No I dont... I have Sky Stream and whole home subscription, and just assumed that would be enough. Is Sky Go Extra a separate app?

[caesarome]

As a Whole Home customer you can get Sky Go Extra added to your account for free to give Sky a call to do this.