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Discussion topic: Error code 9

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This message was authored by: VS7

Message posted on ‎21 Mar 2025 03:56 PM

Error code 9

Hi I keep getting error code 9 when I try to watch sky on my iPad  via sky go app

 ive tried the advice of deleting/reinstalling the sky go app, turning my iPad on and off / disconnecting and reconnecting wifi etc - several times and nothing works - very frustrating - any ideas please ? 

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Superuser
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Message posted on ‎21 Mar 2025 04:45 PM

Re: Error code 9

Posted by a Superuser, not a Sky employee. Find out more

@VS7 

Do you have a VPN installed or are you using the private relay function perhaps ?

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Message posted on ‎21 Mar 2025 05:34 PM

Re: Error code 9

Hi it's off the vpn 

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Message posted on ‎21 Mar 2025 07:34 PM

Re: Error code 9

Posted by a Superuser, not a Sky employee. Find out more

Now you have turned the VPN off @VS7 try deleting the app, rebooting your ipad then installing the Sky Go app again.

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