Error code 50-9-504

[Andy24]

Anyone else having issues with this error code? Sky box is switched on and in use but any time I try to connect to watch a show that has been downloaded I am constantly met with this error code. Have deleted the app and re downloaded a few times already and not fixed the issue. Currently using iPhone 14 pro max

[caesarome]

Do you have multiscreen on your package ?

[JB368]

Started getting this error in the last week. Anyone know whats going on?

[caesarome]

@JB368 

What device ?

What TV package do you subscribe to ?

What are you trying to watch ?

Has it been working up to now ?

Have you made any changes to your package recently ?

The more information you can give the better.

[JB368]

Device is iPad Pro running latest iOS

subscribe to sky q multi screen 

trying to watch a recording or download - happens to both but not on everything

working up till a week ago

nothinh has changed - well nothing I am aware of

[caesarome]

@JB368 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JB368 an invite to chat.

[MarkD1]

This has just started happening for me as well.. any ideas?