Error code 1304

[StallionMan]

Hi, I am getting error code 1304 on the SkyGo App.

New Sky Customer, but Sky Sports App does work.
Post Code is listed on my profile

Uninstalled, Reinstalled

Rebooted

No VPN

Not on beta version

500Mb broadband

[caesarome]

@StallionMan 

Does this help:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[StallionMan]

I do have a Sky ID in that section, but its not a number.   I have been watching Sky F1 this weekend with no problems logged in through the SkySports PC App.   If the ID was incorrect, surely that would not have worked?

[caesarome]

@StallionMan 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @StallionMan.