Error Code: PFE 9012 whilst watching Sky Go app

[John330]

I keep getting the following message when trying to watch SkyGo on my laptop

"Error Code: PFE 9012 whilst watching Sky Go app"

I've followed the recommeneded advice of disconnecting the Sky Q box but to no avail. Ths is only a new occurrence. Does anyone else have any helpful advice? Near impossible to get a live agent.

[caesarome]

Have you tried a complete uninstall:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[mjstokes85]

Same issue but only with live channels, can watch box sets etc fine. Done a full uninstall and reinstall and deleted everything to no avail, any ideas?

EDIT: The cisco thing was the issue! Deleted that and all good.

[RichardBJ1]

The instructions sound great... any knowledge about resolving the same issue on a Mac?  I am happy to delete the skygo app..... but reluctant to delete other files without some experienced advice first!

Thanks

[PinkFamily]

I just wanted to share that I also received this error code. Followed the instructions above and it works 😄 hopefully this comment may boost for anyone else with the same issue to give this resolution a go 

[CockyLocky]

Does anyone know how to overcome the same issue on a MacBook?  Sky help line certainly doesn't.

I can connect to be Sky TV recordings and watch many channels - just not live Sports. Which is why I have Sky! 
Error code is PFE 9012-IH