Error Code 01 or 0002 using Sky Go on a Mac with OS Sonoma

[BoE1]

When trying to watch live tv on SKY GO from my iMAC (Sonoma 14.0) I get an error code 0002. I've never had that before. Have un-installed and re-installed the app. No joy. Error code still there. Am I the only one?

Moderator note: subject of thread updated to better reflect the conversation

[Greenfingers001]

Hi there @BoE1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @BoE1 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[bluegolf]

I have the same problem

[bluegolf]

Have installed Skygo app on my IMac with macOS Sonona but it does not work. Error code 001. Is Skygo supposed to run on iMac? Have tried deleting all Skygo references and reinstalling but it still does not work! 

Any ideas?

[UnrealityTV]

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@bluegolf wrote:

Have installed Skygo app on my IMac with macOS Sonona but it does not work. Error code 001. Is Skygo supposed to run on iMac? Have tried deleting all Skygo references and reinstalling but it still does not work! 

Any ideas?

---

How old is your iMac?

I have Sky Go (Version 23.5.1) running perfectly on Sonoma on a MacBook Air (M1 with 16Gb RAM)

[bluegolf]

My iMac is about 2 weeks old. Sonona is 14.0. Download app from sky site. Install then says cannot connect with error code 001.

[caesarome]

Could something on your Mac be blocking it like a firewall or another app ?

[bluegolf]

Firewall switched off still no joy. No other apps to my knowledge blocking anything.

Any further ideas greatfully received.

[EGANSMIND]

I am getting the same problem - I got a new Mac and now its not working 

[bluegolf]

Given that the SKY GO app as downloaded from the Sky webite works on my Apple Ipad ios 17.0, my Macbook Air but does not work on my IMAc running Sonona, surely it must be a Sky Go propblem, Have deleted app, removed firewall reinstalled app but still get errro code 001. Incidentally the website veraion says 2018!

CAn somebody at Sky at least look at the oproblem

[BazzerUK]

I have the same problem - new Mac air set up today. I thought it might be that i have exceeded number of applications allowed, but have removed old mac and my old phone still getting error message oo1 - HELP!!

[BazzerUK]

Sadly i have just set up my. new Mac Air - now have error code 001 😡

[designerlondon]

Are you using  a mac with new silicon M processor? Sky aren't making an app for that. Older ones with intel i3/5/7/9 etc are all good. 

[bluegolf]

If it is true that Sky are not building an app for an Apple M1 processor then that is crazy. Who wants to keep watching on an iPAD when you can watch on a big screen. Come on SKY get your act together.