Error 1410

[teeejay]

I am getting error code 1410 when using skygo on my macbook. Any suggestions on how to fix this. I have tried every possible way i could think of.

[caesarome]

Are you logged in with the correct Sky ID, so are you new to Sky or have you been away for 12 months or more then returned to Sky ?

[teeejay]

yes i am logged in wit the correct sky id and i am not new to sky. i have been a sky customer for over 10 years 

[caesarome]

@teeejay 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to teeejay.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks