Error 1.12

[turtleton]

When I try to view any content on Sky Go it comes up with "Preparing" then goes blank and then flashes up an error message 1.12 

 The device is an Amazon Fire HD10  tablet which is connected to the internet and it worked fine until a few days ago.  I have deleted and reinstalled Sky Go and shut down and restarted the device but no joy.

Please help, I need Sky Go to help me relax.

[caesarome]

@turtleton 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.