Email / password did not match our records?

[ricky23]

Hello.

I've used the Sky go app on my PS4 for over 2 years and I usually get logged out when it needs an update. I've updated the app but it no longer accepts my email and password and says it "does not match our records" which is impossible.

Can I please escalate this?

[caesarome]

@ricky23 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks