Downloading to ipad

[Rachel0368]

I'm trying to download content to my iPad but I keep getting a mesage that says I haven't set up a Device Pin. The only place I can set up a pin is on my Sky account and I've done that but I'm still getting the error. Any idea how I can resolve this?

[caesarome · Accepted solution]

@Rachel0368 

The pin for Sky Go can be setup here under Sky Device pin:

https://www.sky.com/productsettings/tv/parental-controls

[Rachel0368]

Thanks but I've done that, it makes no difference, I'm still getting the same message

[caesarome]

@Rachel0368 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 9pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Rachel0368]

Thank you. 

[LauraMac38]

Hi @caesarome , thanks for escalating this. We’ve sent @Rachel0368  an invite to chat.