Connecting sky go to the a box

[Tina73]

My sky go app won't connect to my box, it's saying box not found, been on phone to sky and ran through re sets etc but still not working, had a new box fitted as old one was playing up and engineer fitted a booster. Any ideas how I can connect it pls 

[Addie15]

Hi there, @Tina73. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147