Connecting SkyGo to Apple TV

[Will-anj]

Sky Go works and is verified on my phone, but on Apple TV it’s stuck on the Terms & Conditions/QR code screen and won’t let me past it, even after reinstalling the app. I have the Whole Home package as well as Sky Ultimate. 

[Will-anj]

 Here is issue image I see. Then there're no terms to accept on my sky go app. 

[caesarome]

@Will-anj 

What happens when you scan the QR code with your phone ?

[Will-anj]

It takes me to the App Store to download the app which I have. So I click open app and there're no terms or conditions to accept. 

[caesarome]

And what happens if you use that web link ?

[Will-anj]

It takes me to the App Store to download an app I already have on my phone (sky go). But still no terms and conditions to accept. The image above is from my TV, which refreshes and takes me back to the log in page. 

[caesarome]

@Will-anj 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[SuperMatt]

Hello, @Will-anj. I'll send you an invite to a private chat shortly and we can help you get this looked into for you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Cr58]

Hi I'm  having the same problem, please can you help me?

[Will-anj]

Hey! I ended up giving up and returned my puck.