Code: 1304

[mauranie]

Hello, i keep on receiving this message, every time i try to play any content on sky go:

Sky currently not available. Try again later. Code:1304

any way i can use the app?

[caesarome]

@mauranie 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to mauranie.

[Mr+Flibbles+86]

Update - This has now been answered on a private chat