Channels available on Sky Go with Sky Essential TV

[BR14]

Just signed up for Sky Stream (Sky Essential TV) and Sky Broadband. The only channel I can access via Sky Go is Sky News - when I try to watch any other channel I get a message stating "To enjoy this service, please upgrade your subscription". Not getting much traction from Sky support - just looking for confirmation of the channels I should be able to watch on Sky Go for the service I have signed up for.

[Skywalker+L]

Same for me, although it's just sky kids not working for me. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Rob_B]

Hello Lisa,

Could you set up a chat for me with the Community Messaging team as well. 

I am in the same boat as BR14.  My understanding, and one of the reasons I signed up for Sky over other providers, was that I would have access through Sky Go to all of the TV channels avaible with the Sky Essential TV package.

My understanding was based on this web page:

Channels available on Sky Go | Sky Help | Sky.com | Sky Help | Sky.com

This page initially states that while you are waiting for Sky TV to be activated you will be able to access all channels.  Then it says: "Once you're up and running, you'll only be able to watch the channels available in line with your TV package."

I understand  "in line with your TV package" to mean all of the channels that are available in your TV package.

Is there any written documentation on the Sky website or elsewhere that would have alerted me to the fact that with Sky Essential TV I would only have access to Sky News on the Sky Go app?

[caesarome]

@Rob_B 

I have escalated your post so look out for the chat bubble.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Rob_B an invite to chat.

[Rob_B]

Hello Lisa,

Could you put me in touch with the Tech Team in Ireland again please. 

Niall proposed a solution which he said could possibly take a few days to implement. That was on the 9th of April, so it has been over a week and I still have the issue.

Thanks.

[Skywalker+L]

Still not working for me, this has been flagged by several customers over a long period. Please can this be addressed? 

[OrlaA]

Same issue for me. I have Sky Stream Essentials and nothing will play on Sky Go. Tells me to upgrade my subscription but online blurb says I should have same channels as on TV.