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Discussion topic: Cannot use Sky Go using my daughters broadband connection on several devices

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Message posted on ‎10 Apr 2026 12:36 PM

Cannot use Sky Go using my daughters broadband connection on several devices

Cannot use Sky Go using my daughters broadband connection on several devices

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Message posted on ‎10 Apr 2026 01:05 PM

Re: Cannot use Sky Go using my daughters broadband connection on several devices

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@Lordblakester 

What is happening when you use Sky Go on these devices, do you see an error message and if you do what does it say ?

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Message posted on ‎10 Apr 2026 01:17 PM

Re: Cannot use Sky Go using my daughters broadband connection on several devices

 “There has been a problem connecting to the Sky Go network.” 

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Message posted on ‎10 Apr 2026 01:34 PM

Re: Cannot use Sky Go using my daughters broadband connection on several devices

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@Lordblakester 

What devices is the app installed on and could anything like a VPN be running because if so it will need disabling.

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Message posted on ‎10 Apr 2026 01:48 PM

Re: Cannot use Sky Go using my daughters broadband connection on several devices

It won't work on a Playstation 4 or 2 different Iphones, works fine using any other boroadband or 4g 5g

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Message posted on ‎10 Apr 2026 02:01 PM

Re: Cannot use Sky Go using my daughters broadband connection on several devices

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Sounds like an issue with her broadband, btw Playstation would require Sky Go Extra for that to work

 

Have you tried rebooting the broadband router?

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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