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Discussion topic: Cannot access SkyGo as app thinks I’m abroad when I’m not

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This message was authored by: GraceD

Message posted on ‎13 Aug 2023 11:39 AM

Cannot access SkyGo as app thinks I’m abroad when I’m not

When trying to access Sky Go a messages comes up denying access as it thinks  we're outside UK when we're not 

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This message was authored by: caesarome

Message posted on ‎13 Aug 2023 11:58 AM

Re: Cannot access SkyGo as app thinks I’m abroad when I’m not

Posted by a Superuser, not a Sky employee. Find out more

Are you at your home and connected to your Wifi connection, if so try a reboot of your broadband router ?

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Message posted on ‎13 Aug 2023 03:45 PM

Re: Cannot access SkyGo as app thinks I’m abroad when I’m not

We have tried that and deleting app before reinstalling .... thanks for your help 

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Message posted on ‎15 Aug 2023 10:49 PM

Re: Cannot access SkyGo as app thinks I’m abroad when I’m not

Thanks to all. The fault lay with BT - hadn't reset everything after doing repairs ... 

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