Apple Tv Offer

[Andyrice60]

Tried to redeem the AppleTV offer in the SkyVIP app.  Goes to link then click on to redeem, then says,   "One moment while we look up your offer details"

But then nothing happens.  I have tried a few times and the same thing happens each time.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[timk60]

I have the same problem - how was it resolved?

[caesarome]

@timk60 

Have you tried it via your Sky Q box as per this:

https://helpforum.sky.com/t5/What-s-On/apple-free-trial-for-6-mths/m-p/4462053/highlight/true#M14077...

[timk60]

Hi, thanks for the reply but yes, tried all that