0

This discussion topic is read only Discussion topic: sky go on windows 11

Reply
This message was authored by: biffabacon1345

sky go on windows 11

When will sky fix this issue with sky go not working on Windows 11 I hear update due in April bit fed up not being kept waiting and not being able to use it (very expensive!!)

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by: twilight+princess

Re: sky go on windows 11

Posted by a Superuser, not a Sky employee. Find out more

Have you tried uninstalling the program using Revo Uninstaller free? This will run the default Uninstaller then allow you to scan for & remove leftover files.

Then you can clean install Sky Go.

https://www.revouninstaller.com/products/revo-uninstaller-free/

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Avatar for biffabacon1345
Level 3 icon
Topic Author
This message was authored by: biffabacon1345

Re: sky go on windows 11

Hi yes tried this many times!!

This message was authored by: twilight+princess

Re: sky go on windows 11

Posted by a Superuser, not a Sky employee. Find out more

Thanks, sorry it didn't work. Out of curiosity did you choose safe, Normal or Advanced when you scanned for leftovers? If safe or normal then perhaps Advanced is needed.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Avatar for biffabacon1345
Level 3 icon
Topic Author
This message was authored by: biffabacon1345

Re: sky go on windows 11

Thanks for reply I used advanced

This message was authored by: twilight+princess

Re: sky go on windows 11

Posted by a Superuser, not a Sky employee. Find out more

Hopefully the fix will be released soon.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
This message was authored by: Middleleaze

Re: sky go on windows 11

Still not working on 4th May 2022.

This message was authored by: RoyHalfPint

Re: sky go on windows 11

Still trying to get Sky Go to work on my laptop as of 20th May. I've tried all the "fixes" I can find online, including Cisco deletion, switching off firewall, changing browser, changing video package, and I've lost track of the number of times I've reinstalled both the regular and trial version of the app. 
Since I almost exclusively watch F1 on my app while I'm away at weekends it is virtually impossible on my phone to see anything. My subscription will be discontinued at the end of the month if @sky 
haven't fixed the problem! I'm not paying for Sky Sports when I can't use it!

Avatar for biffabacon1345
Level 3 icon
Topic Author
This message was authored by: biffabacon1345

Re: sky go on windows 11

I agree I, ve been doing the same since February when I first raised the issue with sky. Their lack of response  and professionalism is appalling This is sky's problem to fix, not fee paying customers like ourselves

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply