Code PFE 9001-IH

[Bojima]

I'm trying to use the sky go app in my laptop and the code keeps coming up even when reload app, delete and reinstall.... any idea? 

[TechmanagerMal]

@Bojima  same issue here - it took a long time to roll out to me - Windows 10 PC - reinstall cured it .I have informed the Sky Agent who had no knowledge of the program let alone the error, he has escalated the issue.

Watch this space.

[Qual]

Re-installing doesn't work, however If you unplug the main Sky Q box, Sky Go works on PC. If it is plugged in and can be found by the app it shows the error. Has to be a problem with the Update. I get it on all 3 windows units that I use around the house. 

Don't really want to unplug the main box every time I want to watch something in another room.

[caesarome]

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@Qual wrote:

Don't really want to unplug the main box every time I want to watch something in another room.

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I haven't got a Q box myself but can you not disable the wireless on it ?

[TechmanagerMal]

@caesarome  @Qual I am Ethernet connected and its fine for me following a reinstall?

[SmurfyPops]

This is annoying as hell.

One reinstall cured it, then opening the ap pthe second time has brought this error back.

This is a terrible app !

[TechmanagerMal]

@SmurfyPops  Mines still working but now "buffering" on live TV - workaround is to start recording the live stream and then play it from that recording (see my post elsewhere).

Nothing from the Tech Team though?

[ryanm1991]

After much trial and error I think I have found a solution, at least for me. The one that worked for me was to create a new outbound rule in my firewall and tell it to block all UDP connections for the Sky Go app. I tried several variations for both TCP and UDP inbound and outbound and this was the only one that worked. Hope this helps someone.

[SmurfyPops]

Thanks Ryan.

Thats working for me, however, I can't connect to my Sky Q box to watch any recordings.

Doyou have any wizardry to get round that? I'm guessing some port needs opened.

Cheers

[ryanm1991]

No problem glad it worked for you. And unfortunately I haven't found a way to get round that yet as it seems sky go connecting to the sky q box is what's causing the issue.

[SmurfyPops]

@ryanm1991 OK mate, no problem.

[Joanne.p07]

could you explain how to do this im a bit confused??

[TechmanagerMal]

@ryanm1991Good effort but unfortunately it didn't work in my case.

Thanks for trying though.

[inspiralcarpet]

This error seems to occur if you're trying to watch the same channel via the App that the main Sky Q box is showing.

I tried a few different options and this seems to be the cause so if you are getting this error message, make sure you're not tuned into the channel on Sky Q that you're trying to watch on your device.

Hope it works for everyone else.

[Fran0004]

Yes this error doesn't alwys happen but seems to be a problem with Shy Go app connecting to the Sky Q box, as whe you turn off the box the error goes away, turned the box back on and the error hasn't reappeared - for no at least!