Can’t log in to my sky app. keeps saying it doesn’t recognise me and says error 287.

[clive121]

Can't log in to My Sky app. It doesn't recognise my email address even though I have been a member of Sky  for 20 years. 
it keeps saying error 287 contact customer services. Which I have done but they just told me to wait a few days as they were having problems their end😩

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[AngelaJane]

Having the same issue.  What was the cause and solution please?

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Joanne+McK]

Hi, I've upgrade my phone and receive the same 287 error when trying to log in. Sky.com log in is working fine 

[caesarome]

@Joanne+McK 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Marsto]

Received my new Iphone last month and cannot login to My Sky App. for 6 weeks same issue, error 287 showing. Worked fine on my previous iPhone, has any solution been given. 

[caesarome]

I have alerted Sky to your post @Marsto so look out for the blue chat bubble at the bottom of the page.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Joanne+McK]

No resolution yet 😞

[Lisa-P1987 · Accepted solution]

Update - spoken to @Marsto and after some troubleshooting we have raised this to our Apps team who have accepted the ticket and are managing the case from here. Thanks 🙂

[AngelaJane]

So... what is the solution?  I have deleted and reinstalled My Sky, shut down my phone and restarted but still getting error 287.  I did wait for about an hour for the chat to start but can't sit at my laptop all day as I have work to do!   I'm so fed up with it all I am actually leaving Sky but would like the opportunity to be able to possibly use my VIP rewards before I go (after 21 years!).  So again, please... what is the solution to this app error?