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Discussion topic: wifi issue

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This message was authored by: Tailoss1

wifi issue

Hi everyone I had a sky glass air 65" I  January was having issues with it connected to the optical output to the sound bar I would have to turn the TV off and on again for it to connect . 

Well they have sent a new TV i now have a WiFi issue I put the TV in standby when I go to bed and in the morning the WiFi is completely forgot I have to setup the WiFi I have checked all the settings there ok even have a virgin engineer out to check the WiFi and router all perfectly fine thing is its only the TV that is losing the WiFi my ps4 ps5 tabs phones lights and cameras and ring doorbell do not lose connection and all I keep getting told is to do a reset can anyone help please thanks in advance 

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This message was authored by: mikealanr

Re: wifi issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tailoss1 

 

Try pressing the home button a few times and see if it loads. There was a bug and a few reports on the community, but not sure what's happened with that.

 

The other thing to try is go into settings > startup & standby > turn "overnight power save" OFF and "networked Standby mode" ON.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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