sky glass software error

[Petipele]

hi all, 

my skyglass is stack on software error message. first the issue started when it was downloading update which failed to update and got it stack there, then second message appeared whichis software error, despite trying all the 8 steps, reset, reboot, wifi connection, ethernet cable connection,  nothing is working for me. I have tried speaking to sky for help,  they keep saying try the reboot / reset process.. 

[Danz994]

Hi there @Petipele I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Pele]

hi there,

somone has responded to my query after escalation.  unfortunately, when I open to read the reply  it says I do not have access to the page. I am worried that after 48 hours with no action from me, I ll lose the help we need.. can someone help on this

[AceRimmer]

 Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141