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Discussion topic: reinstating after cancellation

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This message was authored by: Charlotte74

reinstating after cancellation

I have paid all of the instalments for my sky glass tv and 2 months ago I cancelled my subscription and instead, used a firestick to get other apps and channels. 

I have logged into sky today to try and reinstate my essentials and movie packages but it will not let me order anything without buying a new tv from them!

Is there any way round this or should I just stick to the clunky way round watching tv through apps?

Thanks.

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This message was authored by: Fothergill1

Re: reinstating after cancellation

Posted by a Superuser, not a Sky employee. Find out more

Hi @Charlotte74 You certainly don't need to purchase another Glass TV to resubscribe but you will have to call them to get the new subscription sorted out.

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This message was authored by: Hannah19870

Re: reinstating after cancellation

Can I get this reinstated and start again paying monthly

This message was authored by: Jporch316

Re: reinstating after cancellation

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hannah19870 

 

you will need to call sky to get a new subscription and to link that subscription to your current device 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


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