paramount plus saying renew

[stegee82]

Ever since I upgraded to sky glass a few months ago, I've been unable to access Discovery plus. Everytime I try to log in, it says renew subscription and tries to charge me. I've been in touch with sky and they say there's no issue their end. I've now been back and forth with discovery via email for over 2 months and they're insistent I have no subscription with Discovery. Has anyone else had this issue? And if so, how did you resolve it?

[mikealanr]

Hi @stegee82 

When you upgrade the link between Sky and Discovery is broken you have to resubscribe via sky marketplace and link the two accounts. Have you done this?: https://www.sky.com/help/articles/how-to-get-discovery-plus

If so see: https://www.sky.com/help/articles/discovery-plus-upgrade-to-watch

MikeAlanR

[stegee82]

Hi there, done all that. Worked first couple of weeks and then I got the renew message