Sky glass on iPad

[Spondyboy]

I have just rejoined sky paying £35 for the sport mainly. Why can't I watch on my iPad?

[caesarome]

@Spondyboy 

You should be able to via either the Sky Go app or the Sky Sports app so which one are you using and what is happening ?

[Spondyboy]

Have the sky sports app it says I have to upgrade to watch on iPad 

[caesarome]

How long have you been away from Sky as it could be an account issue so are you using the same ID from when you were with Sky previously ?

[Spondyboy]

Not using the same ID or email 

[caesarome]

@Spondyboy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Spondyboy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Spondyboy]

I was in communication with Sky because I can’t view sky glass on my iPad. They sent a message for me to enter a code on the 2nd of October which lasted for 48 hours but I wasn’t able to get in touch at that time and am still having the same problem

[Angel_Aka]

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@Spondyboy wrote:

I was in communication with Sky because I can’t view sky glass on my iPad. They sent a message for me to enter a code on the 2nd of October which lasted for 48 hours but I wasn’t able to get in touch at that time and am still having the same problem

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You cannot view Sky Glass on your iPad. 

You can install the Sky Go app on your iPad which allows you to stream Sky content directly. You can also install Netflix, Disney+, HBO Max, iPlayer, ITVX, Channel 4, Five, Paramount+ and any other app you may subscribe to in order to view content which is included in your Sky subscription. 

[Spondyboy]

Hi 

I do have the sky go app

[caesarome]

@Spondyboy 

Are you saying you are trying to use the Sky Go app on your iPad, if so what issues are you having and where does this code fit into this issue.

[Spondyboy]

I was in discussions with sky to solve the problem. I had an email from them to say that they wanted to talk to me, and they sent a code for me to operate within 48 hours. I was unable to because I was away from my iPad for 2 weeks.

[caesarome]

@Spondyboy 

I have found your previous posts on your issue so have merged everything together so it all makes sense now.

I have also escalated your post to the messaging team again about this issue so as before look out for the chat bubble.

[arcadeavenger]

Thanks for escalating this @caesarome. We’ve sent @Spondyboy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.