What happened to HDR?

[R+HODGSON]

What has happened to UHD HDR?? When I try and watch a film or other programs on my sky Glass puck there are only 2 format options HD and UHD. What has happened to UHD HDR, I tried another app to see if it was just sky but with disney for example now Downscales the picture quality 2 skys ultra.Hd with no HDR. It's infuriating as I've paid for the full package and I now feel very unhappy as if i'm getting ripped off. It's utterly infuriating.  Please sky sort this out

 Bring back HDR, Many thanks. 

                                  Mr Robert Hodgson 

Can anyone help, please?

[A+S]

The Sky Stream Puck has 4K HDR visuals.

The Sky Stream Puck is a small device that plugs into a TV's HDMI port to turn it into a Sky Glass. It offers similar AV features to Sky Glass, including Dolby Atmos sound and access to Sky's subscription platform. 

HDR, or High Dynamic Range, improves the contrast and color of a picture, making colors more vibrant and allowing for more detail in dark images. To watch TV in HDR, you need a Sky Q, Sky Glass, or Sky Stream device. 

[Ellie_TV]

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@A+S wrote:

The Sky Stream Puck has 4K HDR visuals.

The Sky Stream Puck is a small device that plugs into a TV's HDMI port to turn it into a Sky Glass. It offers similar AV features to Sky Glass, including Dolby Atmos sound and access to Sky's subscription platform. 

HDR, or High Dynamic Range, improves the contrast and color of a picture, making colors more vibrant and allowing for more detail in dark images. To watch TV in HDR, you need a Sky Q, Sky Glass, or Sky Stream device. 

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This isn't quite correct. 

A Sky Stream puck doesn't turn a TV into a Sky Glass, it merely uses the same Entertainment OS which Sky Glass runs on to give the same streaming service on any other compatible TV. 

For HDR to function with a Stream puck, the TV it is attached to needs to be capable of receiving and decoding an HDR signal. For Sky channel programmes and movies it needs to be capable of receiving the HLG format of HDR. For app sourced HDR content it needs to be capable of HDR10 or Dolby Vision. 

If your TV is not capable of HDR then using a Stream puck will not miraculously give it HDR capability.  

Similarly with Dolby Atmos audio - the Sky Stream puck can output Dolby Atmos but it needs to be attached to a TV or audio device such as a soundbar or A/V amplifier and accompanying speakers which are capable of decoding it.