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Discussion topic: Unsatisfied with sky glass

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This message was authored by: Ryanlloyd

Unsatisfied with sky glass

I'm unhappy with sky glass, due to poor picture quality. I have spoken to someone from sky over the phone a few months back, but they put it down to WiFi interruptions. But I still have the same issue. Would it possible to go back to sky Q or if not could I cancel my sky subscription

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This message was authored by: MarkGoldsmith

Re: Unsatisfied with sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Ryanlloyd wrote:

I'm unhappy with sky glass, due to poor picture quality. I have spoken to someone from sky over the phone a few months back, but they put it down to WiFi interruptions. But I still have the same issue. Would it possible to go back to sky Q or if not could I cancel my sky subscription


If you call Sky you should be able to arrange to switch back to Sky Q, however the cooling off period for the Sky Glass is 31 days, so as you said you have had it for a few months now Sky will be unlikely to accept a return on the Sky Glass. One thing to note if you didn't pay for the cost of the TV up front, the loan agreement for the Glass will still need to be paid off regardless of if you choose to switch back to Sky Q.

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