Tv will not connect broadband

[Becs1978]

Been us9ng sky tv transferred to Broad band today and tv will not link to broadband any ideas?

[mikealanr]

Hi @Becs1978 

Have you reset your network settings and joined your glass to your new broadband?

Go Settings > network (scroll right to reset)

Select Reset.

Wait while your network is checked, then select Confirm.

Now, follow the on-screen instructions to:

Connect to a Sky hub

Connect to a router from another provider

Connect with an Ethernet cable instead of WiFi

https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

MikeAlanR

[Becs1978]

I've done all of that it finds the router I put in the password it says connecting then comes up with there is a problem connecting to the broadband router 

[Chrisee]

@Becs1978 if you now have a Sky hub there is a simpker way to connectvthe TV. Choose the Sky broadband option thst puts the TV into a mode which searches for compatable router then go to your new Sky hub press and hold in thecwps button on thecright hand edge unitl the led starts flashing in a few seconds if the TV is within rangectgectwo should link.