You are not talking to sky on here, we are all just fellow customers on here like yourself, when you did your factory reset were advised to do this by an advisor while on the phone to sky, as this is the only way to do a factory reset, as it clears all your account details from the tv, if not done with the help of an advisor, you will need to call sky to help you get the tv back up and running, it does say that if you do a factory reset all your settings and account details will be removed from the tv hope this helps you
P c marlow
